While 4.7% of the respondents said they switched their bank accounts to another bank in 2006, 7.5% said they are planning to switch banks in 2007. 46.6% of those who switched in 2006 were men and 53.3% were women.

In terms of income, the highest bank switchers in 2006 were those within E800 - E1499. There was also a significant number within those earning between E5000 - E6999.

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Switching banks by consumers in Swaziland

+18 Years old men and women

Market share ratings for banks in Swaziland

Types of loans being paid by loan holders

Reasons why consumers are planning to take loans

Consumers' favorite pay-off line amongst banks in Swaziland

Customer satisfaction ratings

Switching banks by consumers

Note: the findings are based on Knotell Omnibus,CSA Report (January) 2007